Case Studies 2017-11-17T23:20:42+00:00

Yeah the classes are great. This was a great opportunity to learn and get a better understanding about the turning gears of quality from Production to management and all the necessary steps to achieve a quality product. I have taken what I’ve learned from your online courses and try to apply it in an everyday routine especially Measurement Uncertainty when it comes to qualifying new Gages and being most accurate.

Joshua Beavers, Gage & Calibration Technician, Sturm, Ruger and Co.,Inc ( Ruger Firearms)

We are currently revising our entire training program. Once revised I expect use to go up quite a bit, based on how we are going to use WPT. When the new system is in place, (4th QTR) some of these courses will become mandatory for a number of folks. My feedback at this point from Service Engineer level is that the courses are awesome!

Mark Lapinskes, Tech Support Manager, Tektronix

I am loving the training, I am done with all four. One of my co-workers has done two of them and is currently out of country on a job, and he will continue when he returns. Another is in Ohio and will continue when he returns, and I have several that are just starting.
Overall it is great.

Robert McCamon, Senior Calibration Lab Technologist, StandardAero

We have a wide verity of training, some are web based and some are in classroom. The training that you offer is the type of training that we plan and then get approved to take. It wouldn’t be very hard to justify the need for the training because, it’s very focused in the field that we are in. Also, the added benefit of not having to pay for the flight, hotel, and rental car is very awesome!

Charles Rose Jr, CCT, Technician Specialist, RCD, Brookhaven National Laboratory

I just wanted to take a moment and thank WorkPlace Training Inc. and you personally for helping our project here in Myanmar. The training material your Company provided to the National Metrology Institute here will have a major positive impact on the improving the technical ability of the organizations metrology staff. Further. the training will help the entire country of Myanmar to develop its metrology knowledge base. The support and training provided by your Company has been extremely professional, simply first class.
I felt confident in recommending your training material for use here in Myanmar based on previous experience that I have had with WorkPlace Training material on other USAID projects for the national metrology institutes in Afghanistan, Vietnam and Laos.

Ed Nemeroff, Senior Technical Advisor, USAID-funded Private Sector Development Activity

Thanks for following up. Deryck and I had the chance to meet about our e-Learning initiative and I am fully up to speed right now. We also take a quick look on your website and I can say that Deryck is definitely interested in exploring a relationship with WorkPlace Training. Deryck has ask me to set up a meeting between the three of us. There are about 3 ideas floating around in our head that we would love to explore.

David Tomlinson, Technical Officer - Metrology, CARICOM Regional Organisation for Standards and Quality

Aerospace

Raytheon

It started with a metrology lab at Feltwell AFB in England. Raytheon managed the lab there for the US Air Force. They needed metrology training for their technicians. Chuck Head, Head of Raytheon Technical Services, chose 4 modules from WorkPlace Training for an evaluation. If they worked, they would expand into other modules. They worked well and soon they inquired about expanding into other Raytheon labs and business units. Raytheon Learning Institute, their online learning portal was asked about the possibility of hosting the courses on the company intranet. They said that it would not be a problem and an initial five titles were selected for an Enterprise License to be deployed throughout the aerospace giant. After one year five additional titles were selected.

Rick Deslauriers, the current Technical Services Manager, explains that when someone requests and logs on to a course, their business unit is charged $100.

These funds allow Raytheon Learning Institute to purchase more training. They host, administer and track all training. Any employee can log on from anywhere in the world.

Lockheed Martin

The Manufacturing Leadership Council recognized Lockheed Martin with four awards in three manufacturing categories. Next Generation Advanced Metrology and Measurement Systems development encompasses two different technologies related to advanced metrology and measurement systems, and was recognized in the Innovative Process Leadership category.

WorkPlace Training had over the years supplied LM metrology labs with calibration training. It was on an as needed basis with local labs purchasing site licenses for selected titles. LM Metrology Labs are organized into a Corporate Metrology Panel. They meet several times a year to compare notes, exchange technical procedures and share ideas on operating their labs with more consistency. Training was often a topic of discussion. Several of the lab managers began to discuss their success with WorkPlace Training computer based training. Eventually, the panel asked WorkPlace to come to their meeting and introduce the training to the entire group, resulting in the following justification to be written into a formal requisition presented to Corporate LM Learning.

As presented by the Corporate Metrology Panel (CMP) has a plan to address the declining pool of workers trained in the Metrology discipline. We will populate some of the LM Metrology Workforce from disciplines with complementary skill sets and educate and train in Metrology specific studies, processes and practices. While we are investigating how other companies expect to cope with this shortage, of immediate interest is the purchase of web-based training modules from Workplace Training, Inc (see attached). If each business area purchased a couple of titles we could buy the suite, place them on The Knowledge Network for use across LM, and include them in our employee’s role-based training plans. These structured learning courses will supplement on the job training and document employee training completion.

3rd Party Cal Lab

J.A. King

J.A. King, a precision measurement company and winner of the Frost & Sullivan Growth Excellence Leadership award for the North American Calibration and Repair Services industry, is a user of WPT calibration training.

“J.A. King scores high in customer experience with calibration and repair services-one of the key reasons being its wide scope of capabilities that enable it to service a large number of the equipment used by customers. Customers see significant benefits from engaging with a single provider, in both cost and time savings,” said Jessy Cavazos, Industry Director at Frost & Sullivan. “J.A. King is reputed in the market for delivering high-quality services in an acceptable turnaround time and at competitive prices.”

Dan Blount, JA King Technical Manager chose WPT to address the need for a cost-effective formalized training program for its Calibration Technician, QC Inspection and Tool Repair workforce. With over 400 team members located across the Southeast and Midwest, Dan was able to evaluate the effectiveness of training using the WPT web-based reporting system. They participated in over 1100 WTP training events over a 12 month period with a focus on identifying weak areas at each of their 14 accredited labs. “I greatly appreciate the support we got from WPT. The courses they provided were top notch, relevant to our needs and helped J.A. King expand our scope of capability,” said Dan.

FDA Compliance/Medical

Medtronic

Fortune magazine announced that Medtronic is included on its list of the World’s Most Admired Companies for 2016. The list is considered one of the leading measures of corporate reputation among the world’s largest companies. Medtronic is ranked second in the Medical Products and Equipment category.

For years, Walter Nowocin, Metrology leader at Medtronic set a goal to standardize software, procedures, instruments, and training at its worldwide labs. As Medtronic acquires new business units these goals become more important.

Medtronic labs perform thousands of calibrations each year in virtually all measurement parameters. Medtronic places a high emphasis on employee training and targets 40 hours of annual employee training. Training goals are set and tied to each employees performance reviews. Medtronic contracts with WPT to supply on-line metrology training to help meet training goals.

From any of their worldwide labs, Medtronic calibration technicians can log on and receive training on any of 25 topics. Medtronic also provides input, content, and direction as to ongoing calibration training topics.

Major Biomedical Device/Pharma Manufacturer

One of Corporate Responsibility (CR) Magazine Top 10 Best Corporate Citizens
Recognized as the #1 Best Corporate Citizen in the Healthcare Industry.

This corporation has a goal to standardize Calibration & Metrology based, processes, procedures, instrumentation and training systems across the world. Along with its subsidiaries, researches and develops, manufactures, and sells various products in the healthcare field worldwide and is subject to numerous regulatory standards including but not limited to various ISO and FDA requirements.

Internal laboratories perform calibrations activities each year against a large variety of assets, along with their numerous amount of associated measurement practices and parameters. They place a high emphasis on employee training to meet these compliance requirements and encourages all associates to maintain and keep up to date with educational and training activities/initiatives. Training activities/initiatives are typically included or recommended as part of annual goals and objectives activities. They currently contract with WPT to supply access to on-line metrology based training in order to assist in providing a path towards obtaining these goals. In doing so, their associates throughout the world can log on to and receive training on a multitude of Metrology & Calibration based topics from any of their sites worldwide.

Manufacturing

3M

3M was awarded the US government’s highest award for innovation, the National Medal of Technology. 3M has consistently been highly ranked, often in the top 20, in Fortune magazine’s annual survey of “America’s Most Admired Corporations.” -Harvard Business Review

Abrasives, films, imaging, metal matrix ceramics, nonwovens, nanotechnology, and RFID are a few of the core technologies that 3M molds into products. 3M is a unique company and its metrology labs operate like no other. Most companies follow standards related to a particular industry. 3M operates business units that transcend many industries and its metrology operations must be compliant with multiple standards. 3M Corporate Metrology Lab juggles aerospace, FDA, automotive and other ISO and industry standards and makes sure that all 3M labs are compliant with their specific industry standard. To lab manager who has his hands full this might be an understatement.

3M chose WPT calibration training modules because they can be used in any of the business units. They started their acquisition of a cal training library with one lesson, Intro to Measurement and Calibration. They built their library over several years, adding a title about every quarter. For some titles a site license for the Corporate Lab is sufficient. 3M Learning Operations uses MyTrain course delivery, record keeping, testing and Certificate app. 3M Corporate Metrology group sometimes provides input and subject matter expertise for courses in development, ensuring that resulting courseware addresses their needs.

Government/DOD

US Army

For over 15 years, WPT has supplied the U.S. Army TMDE Activity labs with online computer based training, completing over 12,000 hours. Lab technicians can log onto the WPT website from any lab throughout the world.

The Army has its own instrument-specific training and uses WPT courseware to complement it for training in the underlying technology. The scientific principles, math, measurement units, operating principles of instrument types, error sources, etc. are presented as cross and refresher for field personnel who have been away from school for a long time. In addition, many civil service technicians employed by the U.S. Army TMDE Activity have not had the opportunity to attend any formal calibration/metrology training with most of their expertise obtained through on-the-job training. WPT courseware allows personnel to build a solid foundation on which to build that expertise.

Navy/Marines

WorkPlace Training has for many years supplied Navy and Marine metrology labs with calibration training. It was on an as-needed basis with local labs purchasing site licenses for selected titles. As more labs used the training, officials from the Marines and the major Navy Commands begin to recognize how WPT courseware would meet the need for supplementary post schoolhouse training. WPT departed from the traditional Navy method of teaching strict procedure or as they say themselves, “knobology”. It taught the underlying technology.

Eventually, funding was secured for a Marine Corp/Navy Enterprise License. Navy and Marine Corps calibration technicians can now log on from anywhere in the world. Even from ships. They have access to all WPT courseware. As of November 2017, the contract was extended for another 5 years.

DCMA

The Defense Contract Management Agency manages government contracts at prime military contractors for the Department of Defense. It employs hundreds of people at contractor locations throughout the US. It determined that a need existed to train its Quality Assurance specialists with basic metrology terminology, concepts, instrument classes, supporting knowledge and procedures necessary to write, execute and enforce contracts. WPT teamed with the ASQ to supply this training. To date, 200 contract quality specialists have received training in Introduction to Measurement and Calibration. DCMA Human Resources Operations Center, Workforce Development Division is the department involved with identifying, enrolling and administering the training through the American Society for Quality.

Biomedical

Medtronic

Walter Nowocin, Corporate Metrology for Medtronic had for years set as a goal to standardize software, procedures, instruments, and training at its worldwide labs.

Medtronic labs perform thousands of calibrations each year in virtually all measurement parameters. Medtronic places a high emphasis on employee training and targets 40 hours of annual employee training. Training goals are set and tied to each employees performance reviews. Medtronic contracts with WPT to supply on-line metrology training to help meet training goals.

They chose the yearly online subscription option and are in their fifth year. From any of their worldwide labs, Medtronic calibration technicians can log on and receive training on any of 25 topics. Medtronic also provides input, content, and direction as to ongoing calibration training topics.

Energy

PSEG

Pete Buzzard, Lab Manager for Public Service Electric and Gas has used WPT online calibration training for several years. He has his lab technicians complete modules on a schedule that works for his lab, balancing an aggressive workload with the need for ongoing training. Pete chose the low-cost one-year subscription option because it is easy to budget. He references appropriate titles right in the lab’s procedures as a reminder. Pete’s staff has been involved with subject matter validation over the years, providing valuable input, first-hand practical application and knowledge.

Aramco

Extreme environmental conditions, remote locations, a diverse workforce and a wide range of parameters. These are some of the unique attributes that lab manager David Shackleford deals with every day. The lab supports a wide range departments including Pipelines, Instrumentation, Terminal Operations and Communications. When even a .01 improvement in a measurement could result in substantial savings, the need for a fully trained staff of technicians is a given.

There are many measurements to concern a lab manager at a major refinery operation. Measurement accountability standards for cargos onboard tank vessels, evaporative loss estimation, liquid flow measurement, gas flow measurement, testing protocols, field standards, volumetric provers, custody transfer and refrigerated and pressurized cargos are a few.

The opportunities for training that present themselves have a heavy burden of non-training related expenses like air travel, per diem, hotels and time away from the job. Aramco uses the entire suite of WPT courseware. In addition, WPT modified the courses to be SCORM compliant with Aramco’s LMS, and further modified the test scoring scripts to suit their particular testing requirements.